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If you are having trouble launching Premiere Copilot, here are the solutions to the most common problems.

1. Using a VPN

If you are using a VPN, it can sometimes block the local connection between the extension and its computation engine.

Solution

Disable your VPN and try restarting the extension.

2. First Launch (Waiting)

During the very first launch, the extension must initialize the local AI engine. This can take some time depending on your machine’s performance.
It is sometimes necessary to wait between 2 and 5 minutes during the first launch for everything to be operational.

3. Debugging Session

If the previous steps don’t work, you might need to manually check what is blocking the engine.
1

Access Debugging

Go to the Debugging section of this documentation.
2

Follow the Process

Follow the instructions to launch the API manually and identify any error messages.

If the problem persists, feel free to join us on Discord or contact us via email.