> ## Documentation Index
> Fetch the complete documentation index at: https://docs.premierecopilot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Copilot doesn't start

> Listing of known bugs and best practices to follow if the extension doesn't launch.

If you are having trouble launching Premiere Copilot, here are the solutions to the most common problems.

## 1. Using a VPN

If you are using a **VPN**, it can sometimes block the local connection between the extension and its computation engine.

<Card title="Solution" icon="shield-slash">
  Disable your VPN and try restarting the extension.
</Card>

## 2. First Launch (Waiting)

During the very first launch, the extension must initialize the local AI engine. This can take some time depending on your machine's performance.

<Info>
  It is sometimes necessary to wait between **2 and 5 minutes** during the first launch for everything to be operational.
</Info>

## 3. Debugging Session

If the previous steps don't work, you might need to manually check what is blocking the engine.

<Steps>
  <Step title="Access Debugging">
    Go to the [Debugging](/support/debug) section of this documentation.
  </Step>

  <Step title="Follow the Process">
    Follow the instructions to launch the API manually and identify any error messages.
  </Step>
</Steps>

***

<Tip>
  If the problem persists, feel free to join us on [Discord](https://discord.gg/WyBNCbZhBD) or contact us via email.
</Tip>